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At MTX Audio, we are serious about sound®. Therefore, if you are not "blown away" with your purchase, for any reason, you can return any items purchased directly from MTX.com that are complete and like new within 30 days. Products purchased from authorized MTX retailers must be returned through that same retailer. Products purchased through non-authorized MTX retailers may not be returned.
For the fastest and most accurate return, please submit your request via the forms listed at the bottom of this page. If you happen to call us, we will kindly ask you to send your request through these forms to ensure we have all the necessary information and documentation to effectively review your claim. After your claim has been reviewed, a member of the MTX Warranty department will contact you with information such as a Return Authorization (RA) number and next step instructions.
We must have a copy of your original invoice before issuing any Return Authorizations. Please also remember to include a copy of your original invoice inside the return as well. We also require that you add the provided RA number as an ‘Attention To’ line to the shipping label to help us process your request even faster.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact), factory packaging, peripherals (wires, hardware, etc.), and all instruction booklets. The RA number must not be written or printed on the product box or packaging.
MTX thoroughly inspects our returns upon arrival. If all conditions stated above are not met, we reserve the right to refuse credit. On all credit refusals, the customer is responsible for all return freight and/or disposal costs.
Return Authorization Requests are held open for 30 days from the date of approval and will be closed after that time rendering all agreements to the authorization null and void.
Return Exceptions:
Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.
